Help AI and your questions

Ask Aiyan answers from synced help articles — the same assistant powers the parent Advisor tab, on different rules and billing.

TuitionDesk's Help chat and Ask AI are both Aiyan, TuitionDesk's AI assistant. When you use Aiyan, your questions may be stored so we can improve answers, reliability, and support. Clearing the chat in the app removes the conversation from your current browser or device only; it does not remove material that may already be retained on our systems according to our data retention practices.

Aiyan searches synced help articles and public help pages, is plan-aware (if a feature is not on your plan it says so, still explains the workflow, links Pricing / Subscription, and can show a preview screenshot), and reuses good answers for similar questions. It should not reply with “I don’t have information” for product how-tos—live student lists and balances come from Insights, Fees, and similar screens.

Org AI credits power staff features such as Fee Intelligence sends and Admission Score. Centres buy units under Settings → Org AI when their plan allows, or TuitionDesk super admins can grant units from Admin → Org AI pricing (or Organizations → academy → Subscription) the same way they assign a subscription.

Parent AI (when enabled for your plan) is Aiyan for signed-in parents, on different rules and billing than the staff Help chat. See Parent portal for an overview.

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