Help AI and your questions

Help AI answers from synced help articles — separate from parent Advisor AI.

When you use Help AI or Ask AI, your questions may be stored so we can improve answers, reliability, and support. Clearing the chat in the app removes the conversation from your current browser or device only; it does not remove material that may already be retained on our systems according to our data retention practices.

Help AI searches synced help articles and public help pages, is plan-aware (if a feature is not on your plan it says so, still explains the workflow, links Pricing / Subscription, and can show a preview screenshot), and reuses good answers for similar questions. It should not reply with “I don’t have information” for product how-tos—live student lists and balances come from Insights, Fees, and similar screens.

Org AI credits power staff features such as Fee Intelligence sends and Admission Score. Centres buy units under Settings → Org AI when their plan allows, or TuitionDesk super admins can grant units from Admin → Org AI pricing (or Organizations → academy → Subscription) the same way they assign a subscription.

Parent AI (when enabled for your plan) is separate from Help AI: it is for signed-in parents and uses different rules and billing. See Parent portal for an overview.

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