Frequently Asked Questions

TuitionDesk is a cloud-based tuition management software for home tutors, coaching centres, and tuition institutes of all sizes in India. It helps you manage students, track attendance, handle fees, manage batches, and generate reports—all in one place. No more paper registers, Excel sheets, or manual calculations.

TuitionDesk is perfect for:

• Home tutors managing 5-40 students
• Coaching centres with multiple batches and teachers
• Tuition businesses looking to scale and grow
• Multi-branch institutes needing centralized management

Whether you're a solo tutor or run a coaching centre with multiple branches, TuitionDesk has a plan for you.

No! TuitionDesk is a web-based application that works in your browser. You can access it from any device—computer, tablet, or smartphone—without installing any software. Just sign up and start using it immediately.

Yes! TuitionDesk supports multiple Indian languages including:

• English
• தமிழ் (Tamil)
• తెలుగు (Telugu)
• हिंदी (Hindi)
• മലയാളം (Malayalam)
• ಕನ್ನಡ (Kannada)

You can switch languages anytime from the settings menu.

TuitionDesk includes all essential features for tuition management:

• Student Management
• Batch Management
• Attendance Tracking
• Fee Management
• Schedule Management
• Reports & Analytics
• Activity History (Starter+ plans)
• Data Export (Growth+ plans)

Yes! You can track attendance for as many batches as your plan allows. The Starter plan supports up to 3 batches, Growth plan supports up to 10 batches, and Pro plan supports up to 30 batches. Enterprise plan has unlimited batches. Attendance marking is quick and easy—just select a batch and mark students present or absent with a single click.

TuitionDesk makes fee tracking simple:

• Set fee amounts for each student or batch
• Record payments (full or partial) with dates
• Automatically calculate pending amounts
• View total pending fees across all students
• Track payment history for each student
• Set up automated fee schedules and reminders (Growth+ plans)

All fee records are stored securely in the cloud, so you'll never lose track of payments.

Yes! TuitionDesk offers different reporting capabilities based on your plan:

• Starter Plan: Basic summaries (student count, attendance percentage, pending fees)
• Growth Plan: Operational reports (attendance trends, fee collection trends, batch utilization)
• Pro Plan: Advanced analytics (drop-risk indicators, batch health scores)
• Enterprise Plan: Custom reports and multi-branch reporting

Reports can be exported to Excel or PDF in Pro+ plans.

Yes! Multi-teacher support is available in Growth+ plans:

• Starter Plan: 1 teacher
• Growth Plan: Up to 5 teachers
• Pro Plan: Up to 15 teachers
• Enterprise Plan: Unlimited teachers

Each teacher can have their own login and access to the organization's data based on their role and permissions.

Multi-branch management is available in Pro+ plans:

• Starter & Growth Plans: 1 branch
• Pro Plan: Up to 3 branches
• Enterprise Plan: Unlimited branches

You can manage students, batches, and fees separately for each branch while maintaining centralized reporting.

TuitionDesk offers flexible pricing plans:

• Starter Plan: ₹399/month (includes 20 students, ₹12 per additional student, max 40 students)
• Growth Plan: ₹999/month + ₹12 per student (up to 200 students)
• Pro Plan: ₹1,999/month + ₹15 per student (up to 500 students)
• Enterprise Plan: Custom pricing for unlimited students and branches

All plans include a 14-day free trial with no credit card required. You can also save 15% with annual billing.

Yes! All plans include a 14-day free trial. You can:

• Try all features of Starter plan
• Add up to 20 students during the trial (Starter plan includes 20 students)
• No credit card required to start
• Cancel anytime during the trial with no charges

After the trial, you can choose to continue with a paid plan (Starter ₹399/month, Growth ₹999/month, Pro ₹1,999/month) or cancel your account. If you need more than 20 students, you'll need to purchase a plan.

If you exceed your plan limits, TuitionDesk will notify you and prompt you to upgrade. For example:

• If you're on Starter plan and add a 31st student, you'll be prompted to upgrade to Growth plan
• If you reach your batch limit, you'll need to upgrade to add more batches
• You can continue using the system up to your hard cap limits, but won't be able to add more until you upgrade

We'll always give you advance notice before you hit your limits so you can plan accordingly.

Yes! You can upgrade or downgrade your plan at any time:

• Upgrading: Takes effect immediately, and you'll be charged the prorated difference
• Downgrading: Takes effect at the end of your current billing cycle
• All your data is preserved when changing plans
• If downgrading, make sure you're within the limits of the new plan

You can change your plan from the Settings page in your account.

Yes! You can save 15% by choosing annual billing instead of monthly billing. Annual plans are billed once per year and include all the same features as monthly plans.

Signing up is quick and easy:

1. Visit app.tuitiondesk.in/register
2. Enter your name, email, and password
3. Verify your email address
4. Create your organization (tuition/coaching centre name)
5. Start your 14-day free trial!

No credit card required to start your trial.

We accept payments through Razorpay, which supports:

• Credit cards (Visa, Mastercard, RuPay)
• Debit cards
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Net banking
• Wallets

All payments are processed securely through Razorpay's payment gateway.

Yes, you can cancel your subscription at any time:

• Go to Settings → Subscription in your account
• Click "Cancel Subscription"
• Your subscription will remain active until the end of your current billing period
• You'll continue to have access to all features until then
• After cancellation, you can export your data before your account is deactivated

There are no cancellation fees, and you can reactivate your subscription anytime.

Your data is important to us:

• You can export all your data (students, fees, attendance, reports) before canceling (Growth+ plans)
• Your data will be retained for 30 days after cancellation
• You can reactivate your account within 30 days to restore all your data
• After 30 days, your data will be permanently deleted

We recommend exporting your data before canceling to ensure you have a backup.

TuitionDesk works on any device with a web browser:

• Computers: Windows, Mac, Linux
• Tablets: iPad, Android tablets
• Smartphones: iPhone, Android phones

The interface is responsive and optimized for mobile devices, so you can mark attendance or record fees even when you're on the go.

Yes, TuitionDesk is a cloud-based application and requires an internet connection to work. However:

• All your data is automatically saved in the cloud
• You can access your data from anywhere
• Your data is backed up automatically
• Multiple users can access the same account simultaneously

We're working on offline mode for future updates.

Yes, security is our top priority:

• Encryption: All data is encrypted in transit (HTTPS) and at rest
• Authentication: Secure login with password protection
• Backups: Regular automated backups ensure your data is never lost
• Privacy: Your data is private and only accessible to users in your organization
• Compliance: We follow industry best practices for data security

We never share your data with third parties, and you have full control over who can access your organization's data.

Data export is available in Pro+ plans:

• Export students, batches, attendance, and fees to Excel or PDF
• Generate reports and export them
• Download your data anytime from the Reports or Settings page
• Keep backups of your important data

Starter and Growth plan users can view all data but cannot export it. Upgrade to Pro plan to enable data export.

TuitionDesk works best on modern browsers:

• Google Chrome (recommended)
• Mozilla Firefox
• Microsoft Edge
• Safari (Mac and iOS)

We recommend using the latest version of your browser for the best experience. Older browsers may not support all features.

We're here to help! You can reach us through:

• Contact Form: Visit our Contact page to send us a message
• Email: support@tuitiondesk.in
• In-App Help: Look for help icons and tooltips throughout the application
• FAQ: Check this FAQ page for common questions

Pro and Enterprise plan users get priority support with faster response times.

Yes! We provide:

• Welcome Tour: Interactive tour when you first sign up
• Help Documentation: Step-by-step guides for all features
• Video Tutorials: Coming soon!
• Email Support: We'll help you get started and answer any questions

Enterprise plan customers get dedicated onboarding support and training sessions.

Our response times vary by plan:

• Starter & Growth Plans: Within 24-48 hours
• Pro Plan: Priority support with faster response times
• Enterprise Plan: Dedicated support with SLA guarantees

For urgent issues, please email us directly at support@tuitiondesk.in.

This error means you're trying to use a feature that's only available in higher-tier plans. For example:

• Data Export: Available in Growth+ plans only
• Automated Session Generation: Available in Growth+ plans only
• Activity History: Available in Starter+ plans
• Advanced Reports: Available in Growth+ plans only
• Multi-teacher Support: Available in Growth+ plans (Starter plan supports 1 teacher)
• Multi-branch Support: Available in Pro+ plans only

To access these features, you'll need to upgrade your plan. Go to Settings → Subscription → Upgrade Plan.

If your plan expired due to non-payment:

1. Log in to your account (you'll see a payment reminder)
2. Go to Settings → Subscription
3. Click "Renew Subscription" or "Make Payment"
4. Complete the payment through Razorpay
5. Your account will be reactivated immediately after payment

Important: Your data is safe! We retain your data for 30 days after expiration. After payment, all your students, batches, attendance, and fee records will be restored.

If you're unable to create a student, check the following:

• Plan Limit Reached: You may have reached your student limit. Check your current student count vs. your plan limit:
  • Starter: Max 40 students (hard cap)
  • Growth: Up to 200 students
  • Pro: Up to 500 students
• Invalid Email: Make sure the student or parent email is valid (if provided). Email format should be: name@example.com
• Required Fields: Ensure student name is filled (required field)
• Browser Issue: Try refreshing the page or clearing your browser cache

If you've reached your limit, you'll need to upgrade your plan to add more students.

Batch creation may fail if:

• Plan Limit Reached: You've reached your batch limit:
  • Starter: Max 3 batches
  • Growth: Up to 10 batches
  • Pro: Up to 30 batches
• Required Fields Missing: Batch name is required
• Plan Expired: Your subscription may have expired - check Settings → Subscription

To create more batches, upgrade your plan or remove unused batches.

Schedule creation issues can occur due to:

• Batch Limit: You may have reached the schedules-per-batch limit:
  • Starter: 1 schedule per batch
  • Growth: Up to 3 schedules per batch
  • Pro: Unlimited schedules
• No Batch Selected: Make sure you've selected a batch first
• Invalid Dates: Start date must be before end date
• Missing Required Fields: Pattern, day(s), start time, and end time are required
• Plan Feature: Automated session generation from schedules requires Growth+ plan

Check your batch's current schedule count and upgrade if needed.

Automatic session generation requires:

• Growth+ Plan: This feature is only available in Growth, Pro, and Enterprise plans. Starter plan users need to create sessions manually.
• Valid Schedule: Make sure your schedule has:
  • Valid start and end dates
  • Correct pattern (daily, weekly, etc.)
  • Valid days of the week selected
  • Start and end times set
• Date Range: Sessions are generated between the schedule's start and end dates

If you're on Starter plan, you can still create sessions manually. Upgrade to Growth plan to enable automatic generation.

Email validation errors occur when:

• Invalid Format: Email must be in format: name@domain.com
  • ✓ Correct: student@example.com, parent@gmail.com
  • ✗ Wrong: student@, @example.com, student.example.com
• Special Characters: Email can contain letters, numbers, dots, hyphens, and underscores before @
• Domain Required: Must have a valid domain after @ (e.g., gmail.com, yahoo.com)

Note: Email is optional for students and parents. If you don't have an email, leave the field empty. Only fill it if you have a valid email address.

Activity History is available in Starter plan and higher:

• Where to find it: Go to the sidebar → Activity section → "Activity History"
• What it shows: Complete audit trail of all changes — who changed what, when — for students, batches, fees, and attendance.

If the menu item is hidden, check that your plan has Activity History enabled (it's on by default for Starter+ plans). Go to Settings if you need to verify your subscription.

Data export is only available in Pro+ plans:

• Starter Plan: Data export is not available. You can view all data but cannot export it.
• Growth Plan: Data export is not available. You can view all data but cannot export it.
• Pro+ Plans: Export is available from Reports page and Settings page

To enable data export, upgrade to Pro plan. This allows you to download students, attendance, fees, and reports in Excel or PDF format.

Teacher limits vary by plan:

• Starter Plan: 1 teacher only (hard limit)
• Growth Plan: Up to 5 teachers
• Pro Plan: Up to 15 teachers
• Enterprise Plan: Unlimited teachers

If you're on Starter plan and need multiple teachers, upgrade to Growth plan. Each teacher can have their own login and access based on permissions.

Multi-branch support is only available in Pro+ plans:

• Starter & Growth Plans: 1 branch only
• Pro Plan: Up to 3 branches
• Enterprise Plan: Unlimited branches

If you need multiple branches, upgrade to Pro plan. Each branch can have separate students, batches, and fees while maintaining centralized reporting.

If payment fails, try these steps:

1. Check Payment Method: Ensure your card/UPI has sufficient balance
2. Try Different Method: Use UPI, card, or net banking
3. Check Internet: Ensure stable internet connection
4. Clear Browser Cache: Clear cache and cookies, then try again
5. Contact Support: If payment is deducted but subscription not activated, contact support@tuitiondesk.in with payment details

Note: If payment is deducted but subscription not activated, we'll resolve it within 24 hours. Your money is safe and will be refunded if needed.

Session expiration happens for security:

• Auto-logout: Sessions expire after 24 hours of inactivity for security
• Solution: Simply log in again with your email and password
• Stay Logged In: Use "Remember Me" option when logging in to extend session
• Clear Cache: If login fails, clear browser cache and cookies

Your data is safe - session expiration doesn't affect your account or data.

If attendance isn't saving:

• Check Internet: Ensure you have active internet connection (attendance saves automatically)
• Wait for Auto-save: Attendance auto-saves every 3 seconds - wait a moment after marking
• Select Batch & Date: Make sure you've selected a batch and date before marking
• Refresh Page: If stuck, refresh the page and try again
• Check Browser: Try a different browser (Chrome recommended)

If the issue persists, contact support@tuitiondesk.in with details.

If you can't see your data:

• Wrong Account: Make sure you're logged into the correct account (check email)
• Branch Selected: If you have multiple branches, check if a branch is selected in the sidebar
• Filters Applied: Check if any filters are applied (clear filters)
• Plan Expired: If plan expired, data is still there but access is restricted - renew subscription
• Browser Issue: Clear cache and refresh, or try a different browser

Your data is safe in the cloud. If you still can't see it, contact support@tuitiondesk.in.

Adding students is simple:

1. Go to the Students page from the main menu
2. Click "Add Student" button
3. Enter student details (name, email, phone, parent details)
4. Click "Save"

You can add students individually or import them in bulk (Growth+ plans). Each student can be assigned to one or more batches.

Creating a batch is easy:

1. Go to the Batches page
2. Click "Create Batch"
3. Enter batch name, subject, and other details
4. Add students to the batch
5. Set up a schedule (optional, Growth+ plans)
6. Save the batch

Once created, you can start marking attendance and managing fees for that batch.

Marking attendance is quick and simple:

1. Go to the Attendance page
2. Select the batch and date
3. Click on each student to mark them Present or Absent
4. Attendance is automatically saved

You can also use keyboard shortcuts (Space/Enter to toggle, Arrow keys to navigate) for faster marking. Attendance data is saved automatically every few seconds.

Recording fee payments is straightforward:

1. Go to the Fees page
2. Click "Record Payment"
3. Select the student
4. Enter the payment amount (full or partial)
5. Select the payment date
6. Add any notes (optional)
7. Click "Save"

The system automatically calculates pending amounts and updates the student's fee status.

Automated fee schedules are available in Growth+ plans:

1. Go to Fees → Fee Schedules
2. Click "Create Fee Schedule"
3. Select batch or individual students
4. Set fee amount and frequency (monthly, quarterly, etc.)
5. Set start date and end date
6. Save the schedule
7. Fees will be automatically generated based on the schedule

Note: This feature requires Growth+ plan. Starter plan users need to record fees manually.

One-on-one sessions have limits based on your plan:

• Starter Plan: Up to 5 one-on-one sessions
• Growth Plan: Up to 20 one-on-one sessions
• Pro Plan: Up to 100 one-on-one sessions

To create:

1. Go to Batches → Manage Schedule
2. Click "Add Schedule"
3. Enable "One-on-One Session"
4. Select the student
5. Set date, time, and frequency
6. Save the schedule

If you've reached your limit, upgrade your plan to create more one-on-one sessions.

To reschedule or cancel a session:

1. Go to Sessions page
2. Find the session you want to modify
3. For rescheduling: Click "Reschedule" → Enter new date/time → Add reason (optional) → Save
4. For canceling: Click "Cancel" → Enter reason (optional) → Confirm

Both actions update the session status and maintain a record for tracking. You can view rescheduled/canceled sessions with their reasons in the Sessions list.

To add parent information:

1. Go to Students page
2. Click on a student to edit
3. Scroll to "Parent Information" section
4. Enter parent name
5. Enter parent email (optional, but must be valid if provided)
6. Enter parent phone number (optional)
7. Click "Save"

Note: Email is optional. If you don't have an email, leave it empty. If you enter an email, it must be in valid format (name@example.com).

To find students quickly:

• Search Bar: Use the search box at the top to search by name, email, or phone
• Status Filter: Filter by Active/Inactive status
• Batch Filter: Filter students by batch
• Branch Filter: If you have multiple branches, filter by branch (Pro+ plans)

You can combine multiple filters for precise results. Clear filters to see all students again.

To see total pending fees:

1. Go to Dashboard - you'll see "Pending Fees" card showing total amount
2. Or go to Fees page - filter by "Pending" status
3. View individual student pending amounts in the fees list

The dashboard shows total pending fees at a glance, helping you track money owed to you.