WhatsApp Inbox

When a parent replies to a WhatsApp message TuitionDesk sent, the reply lands in WhatsApp Inbox for the whole team. It is not a chat on one person's phone. Available from the Starter plan.

How to reply

1. Open WhatsApp Inbox.
2. Pick the conversation. Status is Open, Claimed, or Closed.
3. Type a reply. The first successful reply claims an open conversation for that staff member.
4. Use Release to hand it back, or Mark resolved to close it.

A teammate can still reply on a claimed thread. The person who claimed it is told that someone else also replied.

Limits

• After 24 hours, WhatsApp closes the free-text window. An approved template is required to reach them again.
• Each plan has a monthly conversation cap. A conversation over the cap is still stored, but replies pause until next month or an upgrade.